Welcome to Snowy Tips

Introduction to Collaborative Work Management (CWM)

Collaborative Work Management (CWM) in ServiceNow is a powerful workspace designed to help organizations plan, organize, track, and execute work collaboratively across teams and departments.

CWM provides a single unified platform where employees can see their work, collaborate in real-time, and align their activities with business objectives. It is designed to reduce silos, improve transparency, and increase productivity.

With CWM, you don’t need to switch between multiple applications or tools. Instead, you get a centralized hub for all tasks, projects, and communications.

Key Capabilities of CWM

1. Unified Work Management

   • Brings together tasks from ServiceNow SPM, ITSM, HRSD, and CWM in one view.
   • Eliminates the need for switching between different applications.

2. My Work View

   • Consolidates all personal tasks across multiple workspaces.
   • Provides quick access to status updates, due dates, and priorities.

3. Team Work View

   • Displays work assigned to the entire team.
   • Enables collaboration, resource balancing, and visibility across shared goals.

4. Collaboration Tools

   • Commenting, tagging, and real-time updates.
   • Ability to attach files, documents, and links directly to work items.

5. Dashboards and Reporting

   • Provides real-time metrics for progress tracking.
   • Helps managers track bottlenecks, risks, and dependencies.

6. Custom Column Creation

   • Allows users to create custom columns in project or task boards to capture additional data specific to their team’s workflow (e.g., priority, department, or status).
   • Custom columns make it easier to filter, sort, and report on tasks, giving teams better insight into progress and bottlenecks.

7. Task Automation

   • Automations can trigger actions like sending notifications, updating fields, or moving tasks between columns when specific conditions are met, reducing manual work.
   • By automating repetitive processes, teams save time, ensure consistency, and improve overall project management efficiency.

Benefits of Using CWM

• Improved Productivity → Work from a single workspace instead of multiple systems.
• Better Visibility → See the full picture of what’s being worked on and by whom.
• Faster Collaboration → Use in-platform comments instead of email chains.
• Alignment with Goals → Connect team tasks with higher-level organizational objectives.
• Transparency → Reduces duplication and improves accountability.

How to Access CWM

1. Login to your ServiceNow instance.
2. In the navigation filter, type: Collaborative Work Management.